SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gold Street Shoppes (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ansele.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
As an artist, sometimes I struggle with self-doubt. This guide helped me give my inner critic a ridiculous name (I chose Sir Doubts-A-Lot) and it's honestly been so helpful! 😂
This checklist is like having a little cheerleader in your pocket. It reminds you that talent grows through practice, not overnight success
Celebrating progress over perfection has boosted my artistic confidence immensely!
I've never thought of setting up a small creative space before but now I can't live without it! Thanks to this guide, my mornings are filled with coffee and creativity ☕️✍️
The 'junk art' session was pure genius! Making something on purpose bad was liberating and hilarious at the same time
This guide made me realize how far I’ve come as an artist. Revisiting old work isn’t scary anymore; instead, it’s empowering 💪🏼
Filtering feedback was tough but this checklist made it easier
Love the concept of writing down why you create - such an anchor for when doubts creep in ⚓️❤️ But wish there were more prompts like this one.
Tried sharing one piece with a trusted friend following the advice here – felt so good to express myself freely
Absolutely adore the idea of celebrating progress over perfection from this checklist. My confidence has grown leaps and bounds since then!
Silencing my inner critic hasn’t been easy but giving it a ridiculous name? That’s some next-level strategy right there – totally works!
The confidence ritual idea? Pure genius! My creativity is soaring
Setting consistency goals seemed daunting initially but seeing them ticked off feels incredibly satisfying
My favorite part? The confidence ritual. Drawing with my morning coffee has become an integral part of my routine
This guide made revisiting old work empowering, not scary.
The idea of limiting social media scrolling to avoid comparison is golden! My creativity feels more authentic since then.
One minor gripe: I wish the guide had more interactive elements. But overall, it’s been incredibly helpful in boosting my artistic confidence!
This guide taught me how to filter feedback – keep what helps, toss what hurts. Such an invaluable lesson for any artist
I love the 'junk art' session - so liberating and fun! 😂
The monthly creative reward concept from this checklist is so motivating! Effort indeed deserves celebration
If you're stuck in your art journey, this checklist could be just the push you need. It helped me ditch that 'born genius' myth and embrace growth through practice.
Celebrating progress over perfection? Yes please! This mindset shift alone has done wonders for my self-assurance as an artist
Setting a consistency goal has been such a game-changer for me!
Tried one 'junk art' session following the advice here – it was liberating and fun at the same time 😂✍️ Wish there were more sessions like these though.
Writing three truth statements to counter negative thoughts seemed silly initially but boy did they help quieten Sir Doubts-A-Lot (my inner critic)!